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Feedback and complaints

The Medical Research Foundation strives to provide a high quality of service for everyone we work with and hear from. We work hard to ensure that everyone who gets in touch with the Medical Research Foundation has a positive experience.

In order to monitor our level of service, we would be delighted to hear from you about your experience, whether it was a positive experience or if you feel we could improve on some areas.

If you are unhappy with our work or something that we have done or failed to do, please do get in touch with us.

You can give us feedback in writing, by email or by telephone. You can provide feedback to anyone at the Medical Research Foundation and we will ensure we record your comments and share them with the Charity Commission and Fundraising Regulator on request.

For general feedback, please use the following contact details:

For complaints

If you are unhappy with our work or the level of service we have provided, please contact Maria Claridge, Head of Operations & Governance by:

  • Email
  • Phone 020 7250 8201
  • Medical Research Foundation, 49-51 East Road, London N1 6AH

If you wish to escalate your complaint further, please contact Angela Hind, Chief Executive on:

  • Email
  • Phone 020 7250 8202
  • Medical Research Foundation, 49-51 East Road, London N1 6AH

We will do everything we can to resolve your complaint during your initial contact with us. If we need to conduct further investigation, we will let you know who will be contacting you and when you will hear from us.

We aim to resolve all complaints within 30 days of receipt.

If your complaint is related to fundraising and you feel that we have not resolved your complaint, you may wish to raise your concern with the Fundraising Regulator, an independent body that sets and maintains the standards for charitable fundraising.

To take your complaint directly to the Fundraising Regulator, please use the online complaints form or call 0300 999 3407. Find out more on the Fundraising Regulator website.

Get in touch

We would be delighted to hear from you about your experience.

Contact us

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